OSI's standard monarchTM support programs combine various support components to devise a customized and cost-effective support plan for customers with various needs or budgets. General features of OSI's customer support program for monarch software products include:
- Dedicated support staff for handling incoming support calls
- After hours on-call support service
- 24/7 support coverage
- Web-based Customer Support portal
- Web-based training program
- Fast response for critical support requests
- Comprehensive database tracking and reporting on support requests
The cost of each monarch support program is based on the size, scope and complexity of the installed system, as well as the suite of OSI applications within your system and the support components selected.
For more information on OSI's monarch support programs click here.
The OSI Web Store currently does not allow customers to renew/upgrade monarch Support Plans. Please contact WebStoreSales@osii.com to request a quote to renew or upgrade your Support Plan or for related Support information.
